About Us

Local Melbourne family owned and operated

Delivering telco solutions for over 30 years

Phoneworks is an Australian-owned and operated Telecommunication Business based in Melbourne. We specialise in Fault Location, Repairs, and Installations for all NBN, Phone, and Data Lines. This includes Residential and Business Phone Lines for all PABX Phone Systems, ADSL Broadband services, Fax, Eftpos machines, and Alarm Systems for monitoring purposes.

Phoneworks is an independent Australian company that does not receive commissions from any person or business.

Head Office

Our head office and call center is located at Hammerdale Avenue, St Kilda East.

Our specialist technicians are based at various locations around the Melbourne metropolitan and Mornington Peninsula areas.

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Our Objectives

Our technicians are genuine telecommunication technicians who have been carefully selected with various appropriate accreditations.

We service all Melbourne suburbs including the Mornington Peninsula 24/7.

Our objectives are to provide:

Efficient fault detection, repairs, and installations of telecommunication services
Accurate, up to date information, for people requiring advice
Solutions to problems that are in the best interest of our clients
First-class customer service at a reasonable price
Access to our services by all residential and business clients

Our Background

The concept of Phoneworks was originally started as Peninsula Phoneworks in 2003 and finally incorporated as Phoneworks in 2005. You can rest assured that Phoneworks is 100% Australian-owned and operated.

The business was started by an ex Telstra Linesman who wanted to offer a more professional approach to the telecommunications service industry. The success of Phoneworks is due to…

The highest standard of workmanship,
Our highly skilled experienced staff
The repeat business of our numerous loyal clients.

Although some of our competitors try and copy us, only Phoneworks continues to lead the service industry with innovative ideas, such as our ‘Lifetime Warranty’ on all workmanship!

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill