One of the most important decisions that you are going to have to make is who to trust when it comes to getting that important job done.
We have listed 14 key points below that set Phoneworks apart from its competitors and why we are leaders in the telecommunications service industry.
Phoneworks is an independent private company with no allegiance to any other partner, business, company or person.
We therefore do not get commissions or kickbacks in any way, so the information and products that you receive from us are supplied with your best interest in mind!
Our Telstra Accredited technicians are accredited in the areas of,
This means that they have been assessed by Telstra as competently knowing these areas of the Telstra network and practises.
This accreditation also allows us to access Telstra’s own automated Testing equipment as used by their employees!
In accordance with the Australian Communication & Media Authority, (ACMA) all Phoneworks technicians are Fully Licensed.
Their individual license number and registrar information will be detailed on the Certificate Of Compliance which will be issued on completion of the job as required by law.
Our extensive experience has been gained from years of building knowledge from previous careers including Telstra, additional independent training courses in the private sector and networking with our peers.
Our diverse knowledge will save you or your company time and money by getting the job done right the first time!
Our testimonials have been voluntarily sent in by many of our satisfied clientele. They are all genuine and are contactable on request.
Testimonials ranging from students to large corporations are available to read.
We are so confident of the quality of our workmanship that we are prepared to back it up with a Lifetime Guarantee!
This guarantee ensures that all workmanship by Phoneworks technicians is done to Australian Communication & Media Authority standards. (ACMA)
Phoneworks’ “Fair Wear and Tear” policy applies.
Our experience has helped us source quality parts that we are prepared to back with our own “in house” 3 years extended manufacturers warranty. This applies to all new parts except for phones and 240-volt products.
Phoneworks’ “Fair Wear and Tear” policy applies.
In accordance with the law, a Certificate of Compliance will be issued to the person/business detailing works completed by our licensed technician.
Phoneworks will only use quality Australian-made cables and products approved by the Australian Communication Media Authority. (ACMA)
Our reputation depends on supplying products that we can proudly stand by! We will not install cheap imported products that cause damage to our brand.
If it’s not approved, we won’t use it!
All Phoneworks technicians are supplied with modern Toyota Hi-Ace vans purposely fitted out for communication work to ensure efficient availability of all parts and tools.
As we only specialise in communications work, we carry the biggest range of products to suit repairs and installations in the telecommunications industry.
Certain circumstances require your telecommunications provider to listen past their beaurocratic nonsense and feeble excuses.
A Phoneworks Telecommunications Line Fault Report will supply you and if necessary, the telecommunications Industry Ombudsman with all the appropriate information to get a speedy resolution to any problem not located on your premises.
In the interests of being clear and transparent, all invoices are printed in easy to understand wording clearly explaining the services performed in detail with all parts individually itemised and priced.
This assists in a number of ways by showing:
Phoneworks provides a $20 Million public liability insurance policy that covers all clients and members of the public against injury or damage caused by our technicians. The policy is underwritten by QBE, Australia’s largest insurance company. (We have never had to lodge a claim!)
Our extensive knowledge of the Telstra infrastructure and system comes from years of experience in,
It is this extensive experience that sets us far apart from any of our competitors.
Over the extensive years involved in the industry, we’ve seen it all.
From our knowledge in the NBN / Telstra network to the WiFi at your premises, there is no internet-related issue our technicians cannot resolve.
Require some further information?
Give our friendly office staff a call to further assist with your enquiries!
Contact us today!BOOK A TECHNICIAN
Specialists in NBN, phone and data networks
Our team consist of fully insured and qualified technicians
We are the ONLY company to give Lifetime Warranty on all workmanship
Extensive knowledge of the rules and regulations
We offer affordable solutions to meet all types of budgets
Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me
We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.
It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!
Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.
Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂
What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.
Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.
Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!
Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.
Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!
Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.
I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..
OPTIMISE YOUR NBN BROADBAND TODAY!