NBN Fibre Repairs

NBN Fibre Cable Repairs Melbourne

NBN Fibre to the Premises (FTTP) is one of several technologies used to deliver broadband and phone services to your premises.

NBN FTTP is the fastest and least problematic cable for use over long distances.

This type of connection is the most advanced technology available but requires specialised technicians to repair any damage.

This is due to the fibre cable being made of fine strands of glass.

Our technicians are trained and equipped with the latest fibre splicing tools to get your NBN fibre cable repaired correctly.

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Most Common Fibre Cable Damages

The most common FTTP damages that we encounter are,

Internal damaged fibre cables inside the NBN connection box – Often caused by tradesmen during renovations.
External underground fibre cables – Often caused by excavations and gardening in the front yard.
Kinks – Kinking a fibre cable will cause the fibre to crack.

Although an inconvenient problem, our techs have the expertise to get you back online fast.

Why Phoneworks?

Our technicians are genuine telecommunication technicians who have been carefully selected with various appropriate accreditations, below are some points that set us apart from all our competitors,

Family Owned and run business
Fully licensed and experienced
Over 17,000 jobs completed
Lifetime Guarantee on workmanship
Certificate of Compliance (As required by Law)
$20 million liability insurance
Telstra Accredited technicians

Broken Fibre Cable Repairs in NBN box

Damaged fibre cable inside NBN box?

The most common FTTP damage that we encounter are broken fibre cables inside the NBN connection box.

This is often caused by tradesmen during renovations.
Tampering with the cable by unlicensed cablers
Accidental bumps/knocks

Because the fibre is extremely delicate this is not difficult to do.

Although an inconvenient problem, our techs have the equipment and expertise to get you back online fast.

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Learn More About NBN Fibre Repairs

I have broken the fibre cable in my NBN box. How soon can you fix this?

This is a common problem for NBN FTTP users.

We usually offer same day service for these repairs.

Once on-site, we will repair the broken fibre properly with our fibre equipment.

I have damaged my lead-in fibre cable while landscaping, is this something Phoneworks can resolve?

Yes, we carry all the correct cables for this repair.

First, we will repair the damaged conduit.

Then install a new cable from the NBN Pit to the connection box on the side of your home and connect it correctly in your connection box.

Then we will ensure your internet is working throughout your home!

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill