NBN Fibre Repairs

NBN Fibre Cable Repairs Melbourne

NBN Fibre to the Premises (FTTP) is one of several technologies used to deliver broadband and phone services to your premises.

NBN FTTP is the fastest and least problematic cable for use over long distances.

This type of connection is the most advanced technology available but requires specialised technicians to repair any damage.

This is due to the fibre cable being made of fine strands of glass.

Our technicians are trained and equipped with the latest fibre splicing tools to get your NBN fibre cable repaired correctly.

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Most Common Fibre Cable Damages

The most common FTTP damages that we encounter are,

Internal damaged fibre cables inside the NBN connection box – Often caused by tradesmen during renovations.
External underground fibre cables – Often caused by excavations and gardening in the front yard.
Kinks – Kinking a fibre cable will cause the fibre to crack.

Although an inconvenient problem, our techs have the expertise to get you back online fast.

Why Phoneworks?

Our technicians are genuine telecommunication technicians who have been carefully selected with various appropriate accreditations, below are some points that set us apart from all our competitors,

Family Owned and run business
Fully licensed and experienced
Over 17,000 jobs completed
Lifetime Guarantee on workmanship
Certificate of Compliance (As required by Law)
$20 million liability insurance
Telstra Accredited technicians

Broken Fibre Cable Repairs in NBN box

Damaged fibre cable inside NBN box?

The most common FTTP damage that we encounter are broken fibre cables inside the NBN connection box.

This is often caused by tradesmen during renovations.
Tampering with the cable by unlicensed cablers
Accidental bumps/knocks

Because the fibre is extremely delicate this is not difficult to do.

Although an inconvenient problem, our techs have the equipment and expertise to get you back online fast.

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Learn More About NBN Fibre Repairs

I have broken the fibre cable in my NBN box. How soon can you fix this?

This is a common problem for NBN FTTP users.

We usually offer same day service for these repairs.

Once on-site, we will repair the broken fibre properly with our fibre equipment.

I have damaged my lead-in fibre cable while landscaping, is this something Phoneworks can resolve?

Yes, we carry all the correct cables for this repair.

First, we will repair the damaged conduit.

Then install a new cable from the NBN Pit to the connection box on the side of your home and connect it correctly in your connection box.

Then we will ensure your internet is working throughout your home!

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill

What our clients are saying

Leslie Woods

Planetshakers – Southbank VIC

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Joanne Sommers

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

George Tsingos

Mick Cahill

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

OPTIMISE YOUR NBN BROADBAND TODAY!

Speak to one of our technicians

Google Rating

4.9

Based on 163 reviews

Phoneworks

4.9

review us on See all reviews

Markus Luethi

1712140308

Nick did a great job installing our new NBN connection and disconnection the old overhead cables. He is very friendly, on time, works efficiently and cleans up at the end. Would reccommend him to anyone who needs NBN and other works done.

Janis Murillo-Jones

1711429126

Absolutely BRILLIANT service! Nick who installed our new NBN outlet was very friendly, helpful and professional. We will definitely be using Phoneworks again in the future and highly recommend them to anyone.

Rachel Conway

1709866885

I had Nick come to my apartment to move the NBN box, he was very knowledgeable and also a very nice guy. I would highly recommend Phoneworks & Nick.

Dane Bortko

1709849603

Great work by Nick. Got our office connected to NBN in no time at all. Very professional and knows his stuff. Thanks mate!

Olga Youssef

1708652775

AMAZING service from Phoneworks. Worked seamlessly with our business to make sure we can continue our work without interruption. Very professional and friendly. Installations tidy and neat. Recommendations on point. Now we don't live in fear if and ever we need repairs or help with new products because we know these guys will get the job done! Thanks a million!

Michale Trimlin

1708411018

Nick, Jaunita and Peter were all excellent to deal with when we needed expert support with our connection to the NBN. I’d highly recommend and will definitely use Phoneworks again should I need this kind of help in the future.

Turk Kurtulus

1708248316

Phoneworks, just works brilliantly. From the ease of making a booking, a call back explaining fees and confirming the issue needing resolved to Nick making contact to inform us of ETA and the issues being resolved are second to none. Very friendly folks who are at the forefront of how a business should run. Thanks again team Phoneworks.

David Kahan

1707259587

Outstanding!! From the initial phone call with a detailed explanation of works, costs and delivery to the tech who came in this morning - clean, articulate, friendly and did a fantastic job. Didn't stuff around at all. Friendly and efficient. I highly highly recommend these guys over anyone else.

Paul Minogue

1707204173

Nick provided excellent customer service with his knowledge of the NBN and provisioning of FTTP. I can now look forward to the installation date with confidence that all my ducks are in a row. Friendly, knowledgeable and helpful, Nick is a credit to Phoneworks.

Sandy McCully

1705542950

Rare incredible service. Knowledgeable and genuinely wanted to help. I called to ask advice for a client issue and they assisted without any guarantee that they would be getting a job.They are now saved as the one place I will refer all my clients to for phone line issues.Forget going anywhere else - these guys want to help.

Peter W

1702102889

Outstanding service. Juanita gave comprehensive details on services and costs on the phone. Service call booked in 3 days, for my convenience. Nick did an excellent assessment of my options, and completed the job efficiently and cleanly. Highly recommend.

Dion Lee

1700793469

Understood exactly what was required and had a fantastic can do attitude with all works, highly recommend Phoneworks, thanks to Nick for attending to our cabling needs.

Sonya Wilkinson

1700523849

Amazing service from office staff and onsite tech. We had a last minute emergency and they did all they could to assist as soon as possible. Highly recommend if you need the job done right.

Katrine Ren

1700458100

Had calls with Juanita and Peter about the old apartment socket issue. They are very experienced while also being nice and patient. I was almost freaked out and Juanita's voice help me calm down. My problem get sorted out without getting a technician on site in the end. I will 100% recommend them to my friends and neighbours.

Carolyn Hazeldine

1699512152

Absolutely fantastic service, easy to deal with, extremely friendly and helpful in a very stressful time.It was so good that Juanita was able to arrange for Nick to come out that afternoon and have the internet back up and running again.I wouldn’t hesitate to recommend them to anyone.

Alan Clark

1699417938

2 words... "Wow" ! and "Brilliant !"...... Nick sorted a problem that turned out to be more complex than first thought. Not only put in the hard yakka to fix the problem but also re-instated dig site to original condition. Its not often that you get a super job for a super price, so thanks again. Could not recommend Phoneworks more highly.

Manish Thakur

1699068670

Nick was warm and professional. Solved the issue promptly without any hassle. Would definitely recommend 👍

Fiona Goodwin

1697591262

Phoneworks really are incredibly brilliant. Juanita was so kind on the phone and quickly booked me an appointment when my ISP and the NBN drove me crazy refusing to fix all the dropouts I was having. I cannot thank Juanita enough for being so helpful, even after hours, and literally talking me off the edge of a cliff. In the end, didn’t need to follow through with the appointment Juanita promptly booked me in for as the NBN came to the party at the 11th hour and finally replaced their faulty equipment. But my experience was so positive with Phoneworks that I just had to write a review and rave about their exceptional service. I highly recommend Phoneworks and if something goes wrong again with my NBN, I’m just calling Phoneworks who I know will come out promptly: provide a positive experience and excellent quality of service. Thank you Juanita, you’re amazing.

Sally Watson

1692774366

Nick is so professional punctual and sorted out my internet issues. I can highly recommend Phoneworks.

Oskar Rutten

1692687845

We have worked with the Phoneworks Nick twice and he has been fantastic! They are extremely professional, easy to deal with. I highly recommend their team and we will definitely be hiring them again.

Harri Sidiropoulos

1692686208

I can't thank Juanita enough for helping me today....I phoned in a panic as my internet and landline were not working. After 5 minutes I received a call back to say that Nick will be coming to my house within 45 minutes!! Nick arrived on time and is an absolute gem - he knew exactly what the problem was and even spoke to my provider. He is so professional and a credit to the company. I will definitely recommend Phoneworks to my friends.Thank you from the bottom of my heart Juanita and Nick!!

Kelee McRae

1692487097

Efficient and friendly, with great customer service!! Highly recommend Phoneworks!

Anthony Crivelli

1691470394

I had an old pay-tv cable removed from my roof, along with an unused satellite dish. The whole experience from my initial enquiry all the way through to completed works has been second to none. Juanita and Nick were super friendly and easy to deal with, highly recommended.

Perrie Alvarado-Suhr

1689732998

These guys were amazing - you don't need to look any further. Got a call straight away as soon as I placed my enquiry, got Nick to come out and inspect the place and within a week we were connected. Nick knew exactly what to do, he was very professional and incredibly polite. He was on time and communciated really well. Juanita was such a joy to talk to on the phone and were very transparent with what to expect. It's rare to find good help these days and this team does not disappoint. Keep up the good work, team. We need more of you. And thank you so much for looking after us. Until next time!

Michael Simpson

1688966011

We engaged the phone works team to move our wifi connection and they were excellent - arrived on time, completed the job quickly and the work was excellent. Thank you phone works team!

Timothy Van

1687097224

Quick and easy nbn abolishment by the tram whilst I was overseasThanks

Stewart Lis

1680042887

AV Myer Group

1679274228

Amazing work done by Phoneworks, very pleased. They removed 3 unused (100 metres)cabling on my property.On time, so helpful and good value. I highly recommend them.Thank you Juanita

Julianne “Derplexity”

1676346919

Incredible service, very friendly staff. I had Nick come over to help set up my NBN, and he was very professional, nice and efficient. 5 stars would recommend.

Jules

1672897840

Super responsive. Juanita clearly explained everything at booking including pricing, which I appreciated. Peter identified my issue quickly and cleaned up the cabling mess in my apartment walls and ceiling. He explained everything as he worked and was extremely thorough. Now I have a great connection to the NBN and no cabling drama. Thanks so much!

Chris Canty

1671604212

We needed reasonably urgent rectification work done to restore and underground NBN connections. A brilliant response out of hours on weekend and perfect outcome. Happy!!

Janet Troup

1671571206

Technician on-site within 24 hours and job completed . Efficient and friendly team . Would definitely use this company again .

vicki pertzel

1671173962

I had nick install the internet and it was the best service you could ever ask for.. 5 Stars is certainly not enough for Phoneworks.

Owen Barron

1670213179

Exceptional service from the initial phone call to the time taken. Supporting a family run business too.

Neil Houghton

1670212875

Rapid response to my query. Highly professional service. Five stars to Peter from Phoneworks who completed my optical fibre installation just how I wanted it. Highly recommended for anything NBN related.

Timothy Howie

1667975700

We are so happy with our experience with the team from Phoneworks. Nick was able to problem solve our issue on the day and come up with solution that got the NBN working again. I would definitely use again and would refer on to anyone else. Thanks so much!

Lachlan HS

1666476443

These guys are the best. Don't waste time going to anyone else. Had an NBN line cut by tradies and was being passed around the queue until I called Phoneworks. Fixed within a couple of hours.

Will Tran

1656813063

Found their details on an authorised list of NBN service providers via a government website. It didn’t list their level of service quality (no ratings system like here on Google) but boy was I lucky to have Peter from Phoneworks as the technician. Came on here to leave my review thanks to the great level of service. I’m not surprised by the standout reviews.Details of my job were that I had originally cut the landline during our kitchen renovation thinking it was no longer needed and disposed of it behind the wall. Turns out the property and the area we live in requires the telephone line for NBN owing to Fibre-to-the-Curb (FTTC). Serves me right and no way on earth was I going to even entertain tearing out any part of the newly installed kitchen cabinetry and stone splash back.Peter efficiently recabled a new line and repurposed an obsolete Foxtel wall outlet. Since we were at it, I was comfortable extending the service to Peter by asking if he could also take down the unused satellite dish to which he happily obliged with no fuss. The end result was a quality finish. Kind, courteous and punctual to boot.Thanks Peter and the team for your help. Highly recommended.

Paul M

1656463327

Quick, efficient and knowledgeable. Would not hesitate to use their services again.

Breakaway Youth

1653458940

I called Phoneworks after spotting there van on the road right when I needed my internet cable installed. I was some what uneasy thinking they were a big corporate company but to my delight I discovered they were a small family owned & run company. the technician that did the job was fantastic. When the NBN guy turned up to do the connection he decided it was too hard but before he could leave the Phoneworks technician problem solved it and even helped out to make sure it was done right. It's rare to find people like this these days. I wouldn't be able to wright this review if he hadn't gone above and beyond, well done.

Kate D

1653047956

Juanita was very knowledgeable when we contacted the company to see if they could help with removing a mystery cable attached to the front of our house. She was able to schedule a call out very quickly, and the technician (Nick) was fantastic - on time, friendly and efficient. The service was cost effective too and ;provided exactly what we were looking for. Thanks guys!

Wattlebird Diary

1651570656

Fantastic service, rang them about 9:30am, at 11:30am a technician had arrived, I wasn't home and when I got home from work the wires were gone. Incredibly easy and efficient.

M M

1650286524

Cannot recommend these guys enough. When our ISP and the NBN showed no interest or support in fixing our issues, Phoneworks solved it in under 2 hours. We suffered from FTTC line-over-air (curb to powerline to roof) dropouts every time it rained, for 3 months. Coming up to winter it was impossible to WFH. Thank you so much Phoneworks, for the price and service it is entirely underrated.

Steffan Sansoni

1647997817

Thanks to Nick and the team for an outstanding job done regarding a faulty NBN connection at my premises. Reasonable and great professionalism. Would hesitate to recommend their services to anyone. All the best!

Julia Philips

1646691431

Very quick in responding to my initial query and setting up an appointment time. Clear quotation and good communication prior to the appointment. Nick removed the cable box and cable efficiently and safely and sealed up the holes left behind. Very quick, easy, and friendly service.

Monique Hartley

1644821931

Absolutely deserve their high rating, they were able to accommodate my job within 24 hours, highly professional, prompt communication and follow up, and exceeded timeframes given to me. Juanita was great to deal with on the phone. Would absolutely recommend them and use their services again.

Bill

1641775448

We hired Phoneworks in December to install cabling for a new NBN service and were very happy with the service. Peter dug a new trench from the street pit to across the driveway to the corner of house and laid the cable in that, then installed an NBN box on the outside wall and an outlet on the inside wall in a convenient place for us to plug in the modem. The next day the NBN retail provider sent an NBN technician to connect us to the network and we were then able to get on the internet. Communications with Phoneworks were excellent, responsive and on time. we discussed options and works was done as we wished. Peter restored the driveway (gravel over soil) so hard to tell a trench had been dug there.

James Linnie

1641639523

TL;DR - Zero complaints. Highly recommend.Contacted Phoneworks at about 9:00AM and they were onsite by midday.- Very polite (phone and in person)- Prompt and efficient.- Quality work, no shortcuts.- Explained everything, answered my dumb questions.- Tested the works and connection to ensure it was not only working but optimal.Service unseen for 20+ years.

Cameron Burnet

1639643362

I had a problem with some really bad internal wiring causing frequent drop outs. The receptionist was lovely, and the tech (Nick) was amazing.He quickly found the problems, fixed them, and did an incredibly thorough job. I haven't had a drop out since.In addition to that, everyone I dealt with was really friendly and helpful. I highly recommend these guys though if you need your internals checked.

Michael Richardson

1636107243

Super happy with the service, a single phonecall and all the work was completed the following day. Much easier / cheaper than dealing with telcos.

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