NBN Fibre Repairs

NBN Fibre Cable Repairs Melbourne

NBN Fibre to the Premises (FTTP) is one of several technologies used to deliver broadband and phone services to your premises.

NBN FTTP is the fastest and least problematic cable for use over long distances.

This type of connection is the most advanced technology available but requires specialised technicians to repair any damage.

This is due to the fibre cable being made of fine strands of glass.

Our technicians are trained and equipped with the latest fibre splicing tools to get your NBN fibre cable repaired correctly.

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Most Common Fibre Cable Damages

The most common FTTP damages that we encounter are,

Internal damaged fibre cables – Often caused by renovations, rodents or accidental temporing.
External underground fibre cables – Often caused by excavations and gardening in the front yard.
Kinks – Kinking a fibre cable will cause the fibre to crack.

Although an inconvenient problem, our techs have the expertise to get you back online fast.

Why Phoneworks?

Our technicians are genuine telecommunication technicians who have been carefully selected with various appropriate accreditations, below are some points that set us apart from all our competitors,

Family Owned and run business
Fully licensed and experienced
Over 17,000 jobs completed
Lifetime Guarantee on workmanship
Certificate of Compliance (As required by Law)
$20 million liability insurance
Telstra Accredited technicians

Broken Fibre Cable Repairs Melbourne

Accidentally damaged the fibre cable inside your NBN connection box?

One of the most common issues we see with NBN Fibre to the Premises (FTTP) installations is a broken or dislodged fibre cable inside the NBN box. This kind of damage is often caused by:

Renovation work or tradespeople on site
Accidental bumps or knocks
Tampering or incorrect handling of the cable

Fibre optic cables might deliver lightning-fast speeds, but they’re built from incredibly delicate strands of glass — thinner than a human hair and surprisingly easy to damage. A slight knock, tug, or even a curious tradesperson during renovations can be all it takes to snap the connection.

The good news? At Phoneworks, we specialise in fibre cable repairs. Our experienced technicians come armed with precision splicing tools and expert know-how to restore your NBN connection fast — without the fuss.

Need help now? Contact us for fast and reliable NBN fibre cable repairs across Melbourne.

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Learn More About NBN Fibre Repairs

I have broken the fibre cable in my NBN box. How soon can you fix this?

This is a common problem for NBN FTTP users.

We usually offer same day service for these repairs.

Once on-site, we will repair the broken fibre properly with our fibre equipment.

I have damaged my lead-in fibre cable while landscaping, is this something Phoneworks can resolve?

Yes, we carry all the correct cables for this repair.

First, we will repair the damaged conduit.

Then install a new cable from the NBN Pit to the connection box on the side of your home and connect it correctly in your connection box.

Then we will ensure your internet is working throughout your home!

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill

What our clients are saying

Leslie Woods

Planetshakers – Southbank VIC

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Joanne Sommers

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

George Tsingos

Mick Cahill

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

OPTIMISE YOUR NBN BROADBAND TODAY!

Speak to one of our technicians

Google Rating

4.9

Based on 173 reviews

Phoneworks

4.9

review us on See all reviews

Jane Tilley

1748310040

Juanita answered my online enquiry promptly ( a rarity these days), and Nick was over this morning fixing up a poorly positioned NBN connection. He was prompt, efficient and a pleasure to deal with. I wouldn't hesitate to recommend this company.

Drew Francis

1742510691

I had a fantastic experience with Phoneworks!I called Nick to fix up my Mum's (who is retired) NBN connection which had been incredibly slow. Nick, the owner and technician, came out to take a look and quickly identified what the problem was (multiple bridge-taps) within the internal wiring and cabling in her home. He was extremely thorough and explained everything in a way that was easy to understand.What really impressed me was that Nick didn’t stop there. He also discovered an external cabling issue at the NBN Node and immediately took action by contacting my ISP. He arranged everything for the NBN team to come out and fix the external problem, saving me the hassle and stress of dealing with it myself.Nick’s professionalism, expertise, and customer service went above and beyond my expectations. Thanks to him, my connection is now fast and reliable again. I highly recommend Phoneworks for anyone in need of tech repairs or support. You won’t find better service anywhere else!Thanks again, Nick – you've definitely earned a loyal customer!

Sankha Gamage

1737583832

We had Nick from Phoneworks for a NBN indoor box relocation, and he was fantastic! Nick handled everything perfectly and efficiently, making the whole process a breeze.

Lucie Jane

1733974206

Nick was wonderful! Professional and thorough, he ran new NBN wiring in our place much quicker than I had expected and looking so much neater than the previous installer! He was really helpful with our connectivity issues and had lots of insight so we will be up and running in no time. Thanks again, Nick!

1732666025

Juanita and Nick were amazing! Polite, professional, reasonable and efficient.I cannot speak highly enough about this amazing team. I highly recommend them.

Ian W

1727658890

AMAZING SERVICE: professional, ontime, clear communication!*September 2024 Update*Fibre to the Premises has finally arrived in West Melbourne!!We had used Phoneworks before (see review below for 5 yeras back) and were really pleased with the serviceFast fowrad to September 2024 where Nick from Phoneworks did an amazing job of preparing the internal FTTP cabling to our preferrred location in the house.A very neat job, great communication and helpful advice.*2019 review*I have to say that I am very impressed with Phoneworks.I initially used them as I had dramas with Telstra telling me my house didnt exist (yet were happy to bill this non-existent property!).Peter from Phoneworks was terrific. As a previous Telstra employee he knew the problems that customers face with this telecoms behemoth.Peter was great at rewiring our house with CAT cable so that the ADSL internet was accessible throughout the house.More recently Peter has helped us through the complexity of dealing with NBN / Telstra in having NBN cable connected..I have no hesitation in recommending Phoneworks.. its one of those very few companies that actually stops and listens to your concerns rather than fobbing you off with a quick solution!

Susie Macfarlane

1726618641

All aspects of our interactions with Phoneworks were friendly, professional, helpful, efficient, and knowledgeable. Nick arrived on time, assessed and solved the issue, finding a solution that was much cheaper than we had anticipated. Extremely happy with the service, and recommend 100%!

Simon Hunter

1724500392

After 5 months of sporadic NBN dropouts and with no help at all from out internet provider or NBNco, Nick was able to solve our issues quickly and easily. Nick was professional and knew his stuff! Highly recommended!

Hisham Albakri

1724295787

Would deffo recommend Phoneworks to anyone who wants a reliable, polite, personable and efficient service to get their telco connection and wiring done. Thank you Juanita and Nick! Really appreciate your work.

Dawn Lykert

1724274156

Nick was brilliant. We needed another port for our NBN service and he quickly assessed the situation and came up with a solution that would best suit our needs. He was super quick and we were up and running in no time. Super happy with the service, would 100% recommend.

Arun Kumar

1722540235

I would have used a word if there was one up than ‘best’ I would have used it. They are the best in the trade. In my instance NBN tech mucked around and said there is a block in the conduit, I didn’t know how to solve it. After some googling, through NBN site, i rang phone works number. Juanita answered the call and she was so helpful, I can’t thank her enough. She arranged Peter too come out. Peter, an excellent technician, wonderful person, a gentleman sorted the issue with no fuss. Thank you Phoneworks🤩

Kathy Roberts

1719900815

I can't recommend Nick from Phoneworks enough. After dealing with Telstra on a number of occasions about issues with my business internet, I decided I couldn't go through it again so I rang Phoneworks. Nick came out and was straight on the job. He spoke to Telstra on my behalf and sorted out my problem in no time. The charges were very reasonable. He was punctual and polite. Phoneworks will be my first port of call in the future. It is so refreshing to deal with a well run business.

Aaron Connan

1718685918

Janine was amazing to deal with! Very fast and great communication - HIGHLY RECOMMEND!

Andrew Toogood

1715822111

Nick was very professional and helpful, and was able to efficiently resolve the issue with my telephone/internet cable. Great service, highly recommended.

Trevor Townsend

1715739026

Super easy to deal with, tech turned up on time, was very knowledgeable and completed the work efficiently. Great service!

Markus Luethi

1712140308

Nick did a great job installing our new NBN connection and disconnection the old overhead cables. He is very friendly, on time, works efficiently and cleans up at the end. Would reccommend him to anyone who needs NBN and other works done.

Janis Murillo-Jones

1711429126

Absolutely BRILLIANT service! Nick who installed our new NBN outlet was very friendly, helpful and professional. We will definitely be using Phoneworks again in the future and highly recommend them to anyone.

Rachel Conway

1709866885

I had Nick come to my apartment to move the NBN box, he was very knowledgeable and also a very nice guy. I would highly recommend Phoneworks & Nick.

Dane Bortko

1709849603

Great work by Nick. Got our office connected to NBN in no time at all. Very professional and knows his stuff. Thanks mate!

Olga Youssef

1708652775

AMAZING service from Phoneworks. Worked seamlessly with our business to make sure we can continue our work without interruption. Very professional and friendly. Installations tidy and neat. Recommendations on point. Now we don't live in fear if and ever we need repairs or help with new products because we know these guys will get the job done! Thanks a million!

Michale Trimlin

1708411018

Nick, Jaunita and Peter were all excellent to deal with when we needed expert support with our connection to the NBN. I’d highly recommend and will definitely use Phoneworks again should I need this kind of help in the future.

Turk Kurtulus

1708248316

Phoneworks, just works brilliantly. From the ease of making a booking, a call back explaining fees and confirming the issue needing resolved to Nick making contact to inform us of ETA and the issues being resolved are second to none. Very friendly folks who are at the forefront of how a business should run. Thanks again team Phoneworks.

David Kahan

1707259587

Outstanding!! From the initial phone call with a detailed explanation of works, costs and delivery to the tech who came in this morning - clean, articulate, friendly and did a fantastic job. Didn't stuff around at all. Friendly and efficient. I highly highly recommend these guys over anyone else.

Paul Minogue

1707204173

Nick provided excellent customer service with his knowledge of the NBN and provisioning of FTTP. I can now look forward to the installation date with confidence that all my ducks are in a row. Friendly, knowledgeable and helpful, Nick is a credit to Phoneworks.

Sandy McCully

1705542950

Rare incredible service. Knowledgeable and genuinely wanted to help. I called to ask advice for a client issue and they assisted without any guarantee that they would be getting a job.They are now saved as the one place I will refer all my clients to for phone line issues.Forget going anywhere else - these guys want to help.

Peter W

1702102889

Outstanding service. Juanita gave comprehensive details on services and costs on the phone. Service call booked in 3 days, for my convenience. Nick did an excellent assessment of my options, and completed the job efficiently and cleanly. Highly recommend.

Dion Lee

1700793469

Understood exactly what was required and had a fantastic can do attitude with all works, highly recommend Phoneworks, thanks to Nick for attending to our cabling needs.

Sonya Wilkinson

1700523849

Amazing service from office staff and onsite tech. We had a last minute emergency and they did all they could to assist as soon as possible. Highly recommend if you need the job done right.

Katrina Y

1700458100

Had calls with Juanita and Peter about the old apartment socket issue. They are very experienced while also being nice and patient. I was almost freaked out and Juanita's voice help me calm down. My problem get sorted out without getting a technician on site in the end. I will 100% recommend them to my friends and neighbours.

Carolyn Hazeldine

1699512152

Absolutely fantastic service, easy to deal with, extremely friendly and helpful in a very stressful time.It was so good that Juanita was able to arrange for Nick to come out that afternoon and have the internet back up and running again.I wouldn’t hesitate to recommend them to anyone.

Alan Clark

1699417938

2 words... "Wow" ! and "Brilliant !"...... Nick sorted a problem that turned out to be more complex than first thought. Not only put in the hard yakka to fix the problem but also re-instated dig site to original condition. Its not often that you get a super job for a super price, so thanks again. Could not recommend Phoneworks more highly.

Manish Thakur

1699068670

Nick was warm and professional. Solved the issue promptly without any hassle. Would definitely recommend 👍

Fiona Goodwin

1697591262

Phoneworks really are incredibly brilliant. Juanita was so kind on the phone and quickly booked me an appointment when my ISP and the NBN drove me crazy refusing to fix all the dropouts I was having. I cannot thank Juanita enough for being so helpful, even after hours, and literally talking me off the edge of a cliff. In the end, didn’t need to follow through with the appointment Juanita promptly booked me in for as the NBN came to the party at the 11th hour and finally replaced their faulty equipment. But my experience was so positive with Phoneworks that I just had to write a review and rave about their exceptional service. I highly recommend Phoneworks and if something goes wrong again with my NBN, I’m just calling Phoneworks who I know will come out promptly: provide a positive experience and excellent quality of service. Thank you Juanita, you’re amazing.

Sally Watson

1692774366

Nick is so professional punctual and sorted out my internet issues. I can highly recommend Phoneworks.

Oskar Rutten

1692687845

We have worked with the Phoneworks Nick twice and he has been fantastic! They are extremely professional, easy to deal with. I highly recommend their team and we will definitely be hiring them again.

Harri Sidiropoulos

1692686208

I can't thank Juanita enough for helping me today....I phoned in a panic as my internet and landline were not working. After 5 minutes I received a call back to say that Nick will be coming to my house within 45 minutes!! Nick arrived on time and is an absolute gem - he knew exactly what the problem was and even spoke to my provider. He is so professional and a credit to the company. I will definitely recommend Phoneworks to my friends.Thank you from the bottom of my heart Juanita and Nick!!

Kelee McRae

1692487097

Efficient and friendly, with great customer service!! Highly recommend Phoneworks!

Anthony Crivelli

1691470394

I had an old pay-tv cable removed from my roof, along with an unused satellite dish. The whole experience from my initial enquiry all the way through to completed works has been second to none. Juanita and Nick were super friendly and easy to deal with, highly recommended.

Perrie Alvarado-Suhr

1689732998

These guys were amazing - you don't need to look any further. Got a call straight away as soon as I placed my enquiry, got Nick to come out and inspect the place and within a week we were connected. Nick knew exactly what to do, he was very professional and incredibly polite. He was on time and communciated really well. Juanita was such a joy to talk to on the phone and were very transparent with what to expect. It's rare to find good help these days and this team does not disappoint. Keep up the good work, team. We need more of you. And thank you so much for looking after us. Until next time!

Michael Simpson

1688966011

We engaged the phone works team to move our wifi connection and they were excellent - arrived on time, completed the job quickly and the work was excellent. Thank you phone works team!

Timothy Van

1687097224

Quick and easy nbn abolishment by the tram whilst I was overseasThanks

Stewart Lis

1680042887

AV Myer Group

1679274228

Amazing work done by Phoneworks, very pleased. They removed 3 unused (100 metres)cabling on my property.On time, so helpful and good value. I highly recommend them.Thank you Juanita

Julianne “Derplexity”

1676346919

Incredible service, very friendly staff. I had Nick come over to help set up my NBN, and he was very professional, nice and efficient. 5 stars would recommend.

Jules

1672897840

Super responsive. Juanita clearly explained everything at booking including pricing, which I appreciated. Peter identified my issue quickly and cleaned up the cabling mess in my apartment walls and ceiling. He explained everything as he worked and was extremely thorough. Now I have a great connection to the NBN and no cabling drama. Thanks so much!

Chris Canty

1671604212

We needed reasonably urgent rectification work done to restore and underground NBN connections. A brilliant response out of hours on weekend and perfect outcome. Happy!!

Janet Troup

1671571206

Technician on-site within 24 hours and job completed . Efficient and friendly team . Would definitely use this company again .

vicki pertzel

1671173962

I had nick install the internet and it was the best service you could ever ask for.. 5 Stars is certainly not enough for Phoneworks.

Owen Barron

1670213179

Exceptional service from the initial phone call to the time taken. Supporting a family run business too.

Neil Houghton

1670212875

Rapid response to my query. Highly professional service. Five stars to Peter from Phoneworks who completed my optical fibre installation just how I wanted it. Highly recommended for anything NBN related.

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