(03) 9750 0304
Many NBN faults can only be accurately diagnosed using specialised testing equipment. Our licensed telecommunications technicians can determine whether the fault is within your property’s cabling or on the carrier’s network, helping you understand who is responsible for the repair.
Yes. We repair and replace damaged lead-in cables for both residential and commercial properties. Lead-in cables can be damaged by excavation, renovations, storms, rodents, or general wear over time, leading to dropouts or complete loss of service. We also repair damaged conduits caused by excavation work
A bridge tap is an unused branch of telephone cabling that remains connected to your line. It can cause slower internet speeds, reduced stability, and frequent dropouts on copper-based NBN services. We can test for and remove bridge taps where required to improve your connection.
Yes. Our technicians diagnose and repair faults on FTTP, FTTN, FTTC, FTTB, HFC and Sky Muster services. We work with both residential and business customers throughout Melbourne.
Absolutely. Whether the cable has been damaged during renovations, landscaping, construction, or by storm damage, we can locate the fault and carry out professional repairs to restore your service.
Most fault investigations can be completed during a single visit (Usually between 30 – 90 minutes). The time required depends on the complexity of the fault and whether repairs can be completed immediately or require replacement cabling.
Yes. Phoneworks provides NBN fault diagnosis and repair services across all Melbourne suburbs for both homes and businesses. If you’re unsure whether we service your area, simply give us a call.
Yes. If required, we can provide a Telecommunications Line Fault Report detailing our findings, which may assist when dealing with your internet provider or during a fault investigation.
