NBN Repairs

Private NBN Repairs in Melbourne

Urgent NBN repairs Melbourne!

Our NBN technicians are fully licensed and carry specialised testing equipment to repair your NBN service.

Whether your experiencing slow internet or have cut through a cable Phoneworks has you covered!

A skilled technician makes all the difference when diagnosing, locating, and repairing a fault on your NBN connection.

Phoneworks technicians are highly experienced in all telecommunication networks.

This is the difference between an expensive or cheap repair.

Non-specialist tradesmen may claim that they can do NBN repairs, but the difference is how long the repair will last and the quality of the repair.

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Main causes of NBN damaged cables…

Phoneworks technicians are genuine telecommunication technicians, fully equipped with specialised testing equipment to repair your phone line or NBN service, regardless of whether it is used for residential or business purposes.

Renovations
Vermin (Mice, Possums, Rats & Pets)
Repairs of non-standard cabling by other contractors
Excavating without cabling locations
Trees / Tree branches (Due to strong winds or storms)
Bush fires

Lifetime warranty on all NBN cable repairs!

We are so confident of the quality of our workmanship that we are prepared to back it up with a Lifetime guarantee*!

This guarantee ensures that all workmanship by Phoneworks technicians is done to Australian Communication & Media Authority standards. (ACMA)

This will assure you that choosing our company means we are serious about doing the job right, the first time.

Phoneworks’ “Fair Wear and Tear” policy applies.

NBN Connection Not Working?

Repairing Internet faults for over 31 years we have unique knowledge that gives us an advantage over our competitors. We service and repairs all NBN technologies and have a solution for every situation home or business.

Technologies Used,

Fibre to the Premises (FTTP)
Fibre to the curb (FTTC)
Fibre to the Node (FTTN)
Hybrid Fibre Coaxial (HFC)
SkyMuster
Fibre to the Building (FTTB)

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Telecommunications Line Fault Reports

If the Telcos won’t listen to you and claim that your line fault is on your premises, we can help!

Our experienced technicians are fully equipped with the latest testing gear and are experts at locating phone and DSL / broadband faults.

We will identify where the fault is located and on completion of the job if required, issue you with a Telecommunications Line Report that can be presented back to your Telco.

This line report will certify and include the following:

that the fault is not your responsibility,
the technicians Telstra Accreditation number,
the technicians ACMA License details,
all other necessary information that may assist you with your compensation claim, referred to as Customer Service Guarantees (CSGs) including a full refund of our invoice!

If your Telco still won’t listen, this line report can be presented to the Telecommunications Industry Ombudsman who will assist you with your problem and if required issue a directive to your provider.

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill