1.0 The Phoneworks website is owned and operated by Phoneworks Pty Ltd (ABN 90 341 509 027) from a server located in Victoria.
2.1 The copyright subsisting in all information, text, material, graphics, software, advertisements and other material on the Website (Content) is owned by Phoneworks Pty Ltd.
2.2 You must not modify, copy, reproduce, communicate to the public, republish, frame, upload to a third party, post, transmit or distribute the content in any way except as expressly provided for on the website or expressly authorised in writing by Phoneworks Pty Ltd.
3.1 The content is a summary only of the subject matter covered, without any assumption of a duty of care by Phoneworks or its contributors.
3.2 The summary is not intended to be, nor should it be relied on as a substitute for legal or other professional advice.
4.1 The website contains hypertext reference links and other pointers to internet websites operated by third parties. These linked websites are not under the control of Phoneworks and Phoneworks is not responsible for the contents of any linked website or any hypertext reference link contained in a linked website.
4.2 Phoneworks provides these links to you as a convenience only and the inclusion of any link and does not imply any sponsorship or endorsement of the linked website or approval of any material on the website by Phoneworks.
4.3 Phoneworks makes no warranties or representations regarding the quality, accuracy, or fitness for purpose of any material on any other websites to which content is linked.
4.4 You link to any such website entirely at your own risk.
5.1 We require full and complete payment to the technician on completion by either, Cash, Credit Card, EFTPOS or EFT.
5.2 An additional 2% credit card surcharge applies reflecting bank fees charged to Phoneworks for credit card payments.
5.3 Electronic Funds Transfer will only be accepted if the technician can witness the bank transaction taking place while onsite and a receipt produced.
5.4 Phoneworks reserves the right to grant credit to approved clients subject to them agreeing to our “Terms and Conditions”.
5.5 All invoices must be paid by the due date.
5.6 We reserve the right to stop work for you if you fail to make any payment when and as it falls due.
5.7 Should you, the client, delay or default in respect to any payment due, we may, without prejudice, charge you interest on the unpaid amount at the rate of 15% per annum calculated daily.
5.8 Should repeated attempts by our office to get payment be ignored, we reserve the right to charge an additional administration fee of $220.
5.9 Failure to pay the full amount of our most recent invoice, including any administration and interest charges, will automatically trigger the debit being referred to a debt collection agency and any costs associated in recovering such debts will be passed on to you.
5.10 It is your responsibility to contact our office in writing, to ensure that you have an up to date copy of your invoice.
6.1 Any parking fees incurred will be added to the invoice.
6.2 Moving our vehicles to alternative car spaces to avoid parking fines will be included in the labour charges.
7.1 All goods supplied remain the property of Phoneworks Pty Ltd until paid in full.
7.2 Phoneworks reserves the right to repossess goods if part of or all of an invoice has not been paid by the due date.
8.1 The client shall inspect the Goods and, within (7) seven days of installation & give notice to Phoneworks of any defect.
8.2 If the client fails to give such notice in that time, the goods shall be deemed to be good condition & acceptable for the installation.
9.1 Lifetime warranty on all workmanship.
9.2 Not transferable after sale of property / business.
9.3 Tenants employing Phoneworks will not be able to transfer warranty to the landlord or a new tenant.
10.1 Three years in house warranty on all cables.
10.2 Three years in house warranty on all Wall plates & fittings.
10.2 Not transferable after sale of property / business.
10.3 Tenants employing Phoneworks will not be able to transfer warranty to the landlord or a new tenant.
11.1 Three months. For example: – Phones, Network switches and anything plugged into mains power.
12.1 Taking into account the age and normal use of the parts installed, “fair wear and tear”, summarises the degree of deterioration, judged to be reasonable during the contract period.
13.1 Faults caused by Phoneworks technicians working on pre-existing Illegal or non standard cabling installed by other persons.
13.2 Inclement weather, fire explosion, acts of God or other like causes, interference from buildings, trees, transmitters, obstructions etc.
13.3 Loose plugs or leads.
13.4 Other persons interfering with the cabling other than Phoneworks’ technicians.
13.5 Damage caused to any hidden utilities caused by drilling into concrete walls or floors.
13.6 Faults in the Telstra Network (e.g. before the Network Boundary). See website for more information.
13.7 Damage caused by renovations.
13.8 Faulty phone/data cords not supplied by us.
3.9 Pests / animals chewing on wiring.
13.10 Corrosion caused by moisture.
13.11 Pre-existing cabling or parts.
13.12 Damage caused to cabling installed around carpet edge. (This is sometimes the only economical option to install a point in a desired location).
13.13 Damage caused by moving furniture or belongings to gain access for cabling.
13.14 Other events beyond our control.
14.1 Your invoice must be paid in full.
15.1 No fault was found.
15.2 The fault was not caused by our workmanship.
15.3 The fault was not caused by parts or equipment supplied by us.
16.1 Unplug any equipment connected to the phone line including any alarms, phones, cordless phones, faxes, modems, extension bells, etc.
16.2 Plug in a known good working phone and check each point.
16.3 Check that all cords are plugged in correctly.
16.4 Check that cords are plugged into the correct positions.
16.5 Turn computer equipment off for approximately 1 minute. Then turn back on.
Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me
We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.
It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!
Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.
Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂
What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.
Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.
Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!
Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.
Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!
Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.
I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..
OPTIMISE YOUR NBN BROADBAND TODAY!