FAQs

Yes. Under Australian regulations, any fixed telecommunications cabling connected to the telecommunications network must be installed or altered by an ACMA registered cabler. This includes phone lines, NBN cabling, Ethernet cabling and data outlets. Learn more about our ACMA Registered Cabler services if you need compliant installations or repairs in Melbourne.

Not sure whether the issue is with your internal wiring or the NBN network itself? This is a common cause of slow internet, NBN dropouts, and unstable FTTP connections in Melbourne homes and businesses.

We recommend first contacting your internet service provider to check for outages or network issues in your area. If there are no external faults, the issue may be caused by your internal data cabling, outlets, or network setup.

In this case, an experienced technician can test your NBN FTTP connection and internal cabling to accurately identify the fault. Once on-site, we use professional testing equipment to locate the issue quickly and carry out the necessary repairs to restore a stable connection.

Learn more about our NBN Fault Repair Services!

This is because the current infrastructure at your premises is not compatible with the NBN or they are unable to install new cables to upgrade you to the NBN.

If you are unsure about what infrastructure is needed you may want to consider a site visit by one of our techs.

With extensive knowledge of the NBN, we can check…

1. If your current conduit is usable (i.e Not blocked or damaged)
2. Whether the current cable is usable for the NBN
3. If necessary assess the premises for new cable or conduit work

Nothing is more frustrating than a slow or unreliable Wi-Fi network at home, especially when your internet plan is fast but coverage is poor.

There are several ways to improve Wi-Fi coverage and performance across your home, including:

• Upgrading your modem or router
• Installing multiple Wireless Access Points (WAPs)
• Using a mesh system or secondary router to extend Wi-Fi coverage
• Installing data cabling (Cat5e, Cat6, or Cat6A) for faster and more stable wired connections
• Relocating your modem/router to a more central location in the home

In many cases, the best results come from combining professional data cabling with a properly designed Wi-Fi setup, especially in larger or multi-storey homes.

We can assess your property and recommend the best solution to improve your Wi-Fi coverage and NBN performance across your home.

This is a common problem and you are not the only one.

This means your old phone points throughout your home or business is not connected to the NBN. A reconfiguration of your wiring is needed to get them connected. We have done many of these jobs and usually take between 30-45 minutes to resolve.

Absolutely we can assist you with this issue!

If you have Fibre to the Premises (FTTP) and the fibre cable connected to your NBN Network Termination Device (NTD) has been damaged, it will need to be repaired or replaced by a qualified technician. Fibre optic cabling is very sensitive and should not be handled or re-terminated without the proper tools and training.

We have specialised fibre technicians that complete these jobs in their sleep! Typically this job is completed in approximately 30 minutes and can be completed the same day you call.

Read more here regarding NBN fibre repairs!

We install Cat5e, Cat6, and Cat6A data cabling for homes and businesses across Melbourne. Whether you need a single outlet or a complete structured cabling system, our data cabling services can be tailored to your property.

With more than 30 years of experience installing data cabling throughout Melbourne, we’ve delivered reliable solutions ranging from single Cat6 outlets for home offices to full office network installations. Our ACMA-registered technicians design and install dependable systems that are tailored to your needs.

A phone line may stop working due to damaged internal wiring, faulty sockets or lead-in cable problems. Our technicians can diagnose the fault and carry out repairs where required. Read more about our Phone Line Repair service to see how we can help.

Common causes of NBN dropouts and slow internet connections in Melbourne include faulty internal data cabling, damaged outlets, poor-quality terminations, or issues with your FTTP Network Termination Device (NTD).

If the NBN network itself is stable, the issue is often found inside the property. Our communications technicians in Melbourne can test your internal wiring and identify faults quickly using professional diagnostic equipment.

What should I do if my internet keeps dropping out?

If your internet keeps dropping out:

1. Check for NBN outages in your area
2. Restart your modem/router
3. Test with a wired connection if possible
4. Contact a technician if the issue persists

We offer NBN fault finding services in Melbourne to identify whether the issue is internal wiring or external network related.