Have you got NBN Fibre to the Premises (FTTP)?
Next to your NBN fibre NTD (Network Termination Device), there will most likely be a battery backup.
The battery backup is installed in the event of a blackout to give you the advantage of still using your home phone and internet.
Once the battery has lost its charge a red light will appear followed by an annoying “beep” every 15 minutes.
This means the battery is out of charge and must be replaced.
Phoneworks is the No.1 NBN Battery replacement company in Melbourne.BOOK A TECHNICIAN
Although blackouts are uncommon they do still occur during a storm or electrical failure. It’s important to understand what your battery back up does and how to use it.
Note: This only powers the NBN NTD and not your devices i.e Router, Phones and computers. A separate Uninterrupted Power Supply (UPS) should be installed to power your devices.
If you have further questions please contact our friendly staff to gather more information about these products,
The batteries supplied by NBN co usually last up to 24 months. Once the battery has passed 24 months it is no longer under warranty and up to the customer to get it replaced.
Once onsite we will check your existing NBN equipment and install the CORRECT battery and test for continuity.
It’s important to install the correct battery by a licensed phone technician to ensure no harm to NBN’s equipment.
Once the battery has been replaced you will receive a “Certificate of Compliance” and we can advise on refunds from your service provider
Specialists in NBN, phone and data networks
Our team consist of fully insured and qualified technicians
We are the ONLY company to give Lifetime Warranty on all workmanship
Extensive knowledge of the rules and regulations
We offer affordable solutions to meet all types of budgets
Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me
We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.
It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!
Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.
Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂
What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.
Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.
Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!
Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.
Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!
Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.
I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..
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