Melbourne & Mornington Peninsula
9750 0304
What you need to know
When shopping for a service provider, it is our opinion that the following considerations should be carefully taken into account before choosing the right one.
Are the Call Centres located Overseas?
- Foreign support staff may be difficult to understand
- Delays with processes in foreign countries may be experienced causing lengthy “on hold” times
- Jobs for local Australian families disappear when Call Centres are not local.
Is the Service Provider 100% Australian owned?
- If so, profits are re-invested back into our community.
Which company offer the best value for money?
- Some companies market themselves as a premium NBN service providers & therefor charge a hefty premium, but they DON’T give you good customer service.
They may have strong branding but NOT 100% Australian owned either.
Their Call Centres are generally overseas with difficult to understand staff. - Other companies are cheaper with call centres also overseas, but still not 100% Australian.
- We believe that it is better to choose a 100% Australian owned company with local Call Centres.
They will generally charge a bit more for the service, but at least they are supporting jobs for local Australian families, while profits remain in Australia.
Google Reviews, although not perfect, may indicate some level of customer satisfaction.
Do Your Own Research
The above comments are our opinion, based on many years of working in the industry.
Phoneworks is an 100% independent family company that does not receive commissions or incentives.
We recommend that you do your own research before choosing an NBN service provider.
Phoneworks support Australian families by buying Australian made products whenever possible.
What our clients are saying
Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me
Leslie Woods
We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.
Planetshakers – Southbank VIC
It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!
Mindsystems Pty Ltd, Cheltenham, Vic
Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.
Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂
Joanne Sommers
What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.
Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.
Drew Hayes
Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!
City of Port Phillip
Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.
Costas Pavlou
Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!
The Benchmarque Group Pty Limited
Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.
George Tsingos
I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..
Mick Cahill
Why choose Phoneworks?
Our Experience
Specialists in NBN, phone and data networks
Fully Licensed Technicians
Our team consist of fully insured and qualified technicians
Lifetime Guarantee
We are the ONLY company to give Lifetime Warranty on all workmanship
Quality Work Assured
Extensive knowledge of the rules and regulations
Affordability
We offer affordable solutions to meet all types of budgets
OPTIMISE YOUR NBN BROADBAND TODAY!
