FAQs

Frequently Asked Questions

Although these sockets were used many years ago nowadays they can be unreliable and non-functional with today’s network technologies. Upgrading to a newer style phone socket is always the best option as the old 600 series are very problematic.

Not knowing whether the fault is in your wiring or the NBN’s is confusing right?

We recommend contacting your service provider to first check for outages in your area. If they give you the all-clear then getting your wiring tested by an experienced technician is the next step. Once on-site, we can properly test the line, determine where the fault is and fix it! We carry all the latest testing equipment to pinpoint the fault fast!

This is because the current infrastructure at your premises is not compatible with the NBN or they are unable to install new cables to upgrade you to the NBN.

If you are unsure about what infrastructure is needed you may want to consider a site visit by one of our techs.

With extensive knowledge of the NBN, we can check…

If your current conduit is usable (i.e Not blocked or damaged)
Whether the current cable is usable for the NBN
If necessary assess the premises for new cable or conduit work

Nothing is more irritating than a slow WIFI network.

There are multiple ways to upgrade your WIFI on your premises, this can be achieved by the following,

Upgrading Modem
Install multiple Wireless Access Points (WAP)
Install Router to extend WIFI signals
Data Cabling (Fast & Secure connection)
Relocating modem to a more central location of the house
We can advise and install the best solution to unlock the potential from your NBN connection.

This is a common problem and you are not the only one.

This means your old phone points throughout your home or business is not connected to the NBN. A reconfiguration of your wiring is needed to get them connected. We have done many of these jobs and usually take between 30-45 minutes to resolve.

Absolutely we can assist you with this issue!

We have specialised fibre technicians that complete these jobs in their sleep! Typically this job is completed in approximately 30 minutes and can be completed the same day you call.

Why choose Phoneworks?

Our Experience

Specialists in NBN, phone and data networks

Fully Licensed Technicians

Our team consist of fully insured and qualified technicians

Lifetime Guarantee

We are the ONLY company to give Lifetime Warranty on all workmanship

Quality Work Assured

Extensive knowledge of the rules and regulations

Affordability

We offer affordable solutions to meet all types of budgets

What our clients are saying

Called peter to connect my NBN, these guys always amaze me they are great to talk to on the phone and always on time. Nothing is too much trouble for them Nick even fixed my Foxtel for me, something he didn’t have to do but that’s the type of guys they are. Thankyou Peter and Nick for another great job you did for me

Leslie Woods

We always had issues with our internet speed that other technicians were unable to fix. Your technician was proficient and carried out his work meticulously. Our speeds have increased from 3,500 kbps to 21,000 kbps on one ADSL service. The other back up service increased from 3,150 kbps to 19,000 kbps. Needless to say, the problems were solved and we have had no internet issues since.

Planetshakers – Southbank VIC

It is a rare thing for me to want to take the time to comment on service, but I must say that your recent work done at our Cheltenham office was really excellent. The friendly can do attitude of your staff is what sets you apart from the rest. Well done and thanks again!

Mindsystems Pty Ltd, Cheltenham, Vic

Our internet was not acceptable, so i rang the lovely lady at Phoneworks. Juanita was very understanding and assured one of the boys would come out later that day.

Before i knew it a lovely guy by the name of Nick arrived at my house and replaced my wiring which he said was not suitable for NBN. Now I have a fast, reliable connection.
Thank you so much, Juanita & Nick 🙂

Joanne Sommers

What can I say – your phone technician was brilliant! Clearly a highly qualified professional. I will be recommending him and Phoneworks whenever possible, especially to other newcomers to my building.

Just a great service! Your phone technician certainly “went the extra mile” to please and make sure things were done just right.

Drew Hayes

Thank you for your great service to help us complete our cable re-location project. I won’t forget the name!

City of Port Phillip

Just like to say I am very happy with the service of Phoneworks in the speedy repair of my landline. I would be happy to call on your services again, and happy to recommend to others.

Costas Pavlou

Your Phoneworks technician came out on Saturday and was fantastic. Telstra came out onsite this afternoon to do their part and we are up and running!

The Benchmarque Group Pty Limited

Many thanks for sending all the required paperwork. Well done to your phone line technician and his professionalism as well as the prompt service – pleasure doing business with you and the company. Keep up the good work.

George Tsingos

I had a Telstra engineer here this morning and he confirmed a line fault which has now been rectified. Many thanks to you and, particularly your phone line technician, for your prompt help and advice..

Mick Cahill